Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. Proprietary TotalClean technology provides one-step cleaning and disinfection in a best-in-class contact time of just 1 minute. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like PPE, perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Medicom ProSurface+ disinfectant spray appears on Health Canadas list of hard-surface disinfectants with evidence for use against COVID-19.

You can always contact us for any return question at and issues You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and in saleable condition.

Due to COVID-19, all PPE products are non-returnable.Īll other products have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

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